Contributing to Thriving Communities through

People, Physical, Digital, Marketing

Touch Points

People, digital, physical, marketing environments, and access to information – impacts how we experience products, brands, and one another.

We call the sum of these interactions COMMUNITY EXPERIENCE

270

Communities / Radio Stations

Retail Partners

800

Internships

Jobs Created

Our Communities

Malls

70% of Retail spending is in malls:+/- R644 Billion

Community Sport, Leisure & Entertainment

One of the leading forms of escapism and a way of connecting as a community

Retailers

20% of South Africa GDP: R920 Billion

Hospitality

Dwell time of between 3 to 6 hours

Transit

66.5% of households, use public transport around: 15 million people daily

Community Radio

One of the leading hyper-local media types

People Touchpoint

We gather digital and behavioural insights, from employees and communities. We utilise the B-BBEE scorecard requirements and conduct a training needs analysis, as inputs into the strategy.

Together, we develop a people solution strategy to support the customer experience ambition. We deploy an employee engagement platform to enable the development of the desired culture.

To support the execution of the strategy we tailor a training and development solution maximising B-BBEE scorecard requirements and leveraging

Physical Touchpoint

Our physical solution focuses on products and executions within our physical environment that will improve the customer experience.

This includes Retail experience, experiential spaces and brand experience spaces.

Digital Touchpoint

Our digital strategy builds a long-term digital transformation roadmap, starting with critical priorities. We then help develop and deliver digital products, experiences, and value propositions that improve the long-term sustainability of your business. We focus on building an engaged audience, improving revenue and foot traffic, generating preference and behavioral insights and improving the transformation scorecard.

Marketing Touchpoint

We assist in-house marketing teams by using research and insights to create an effective, targeted, and measurable marketing & communication plan, and Execute this plan through our integrated offerings. Our portfolio-based strategy and framework are aligned with your core business objectives and use economies of scale to deliver a cost-effective solution that is built on community experience, conversion, loyalty, insights, improving scorecard and impact communities positively.

Connect with us today and experience the power of authentic and meaningful connections.